Displaying posts tagged with

“Customer”

Mind the gap: Poll finds many Canadian businesses believe privacy is important but not taking basic steps to protect customer information

Ten years after Canada’s private sector privacy law came into full effect, our latest survey has found that many Canadian businesses are still not taking the basic steps necessary to protect the personal information of their customers and clients – despite believing that protecting privacy is “extremely important”. An overwhelming majority of businesses (82%) said [...]

Microsoft successfully challenges national security letter against enterprise customer

Microsoft challenged an FBI National Security Letter, and won | ZDNet Recently unsealed documents show that Microsoft was able to beat back a National Security Letter (NSL) from the FBI. NSL are like subpoenas but go through a different, and secret, process that bypasses the courts. NSL also include a gag order forbidding the recipient [...]

Microsoft Announces Changes to Better Protect Customer Data

In a post on the Official Microsoft Blog, Microsoft General Counsel Brad Smith announced changes that the company is making amid concerns about government surveillance, especially in light of revelations by ex-National Security Agency contractor Edward Snowden. Smith wrote: That’s why we are taking steps to ensure governments use legal process rather than technological brute [...]

Apple Issues Report on Government Requests for Customer Data

Apple has issued a report (company pdf; archivepdf) on the requests it receives from the U.S. and foreign governments for information on its customers, which has implications for these individuals’ privacy rights. Apple says it “prepared this report on the requests we receive from governments seeking information about individual users or devices in the interest [...]

PC World: Verizon Defends Customer Privacy in Publisher’s Suit

PC World reports on a court case in New York concerning telecommunications provider Verizon and a book publisher. The publisher is seeking the personal data of 10 of Verizon’s customers, and the company is refusing. PC World reports: Verizon is fighting a move by a book publisher to obtain personal information on ten of its [...]

Bloomberg: CVS Accused in Suit of Selling Customer Data to Drugmakers

Bloomberg reports on a lawsuit against CVS concerning patient privacy: CVS Caremark Corp., the largest U.S. provider of prescription drugs, was sued over claims it used confidential prescription information to push products on behalf of pharmaceutical makers. CVS violated the privacy and rights of consumers by sending letters to customers’ physicians that promoted specific medications, [...]

Court Rules North Carolina Not Entitled to Amazon Customer Information

Court Rules North Carolina Not Entitled to Amazon Customer Information: Via Blog of Rights: Official Blog of the American Civil Liberties Union. Late yesterday, the federal district court in Seattle, Washington, ruled that the North Carolina Department of Revenue’s demands for detailed information about the purchases of Amazon.com customers violated the Constitution and the federal [...]